The holiday season is a stressful time for retailers, especially when you throw in shipping delays, increased costs, and labor shortages. In fact, according to our research over 50% of retailers felt overwhelmed by online demand last holiday season and for many, it resulted in a nosedive in customer satisfaction.
That’s why we’ve decided to host our first Peak Season Summit, a virtual “holiday readiness” event to help you handle increased demand without breaking a sweat.
Based on findings we’ve identified as being the biggest concerns for merchants this year, we’ve programmed a full day of industry expert-led sessions, panels and break out rooms to make sure you can avoid holiday season setbacks and keep customers loyal all year round.
Our event will feature experts from across the globe, and we've structured the day so you can attend any session regardless of your time zone! Registering here gets you acces to both the US and the UK content tracks.
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CT - All Tracks
- US
- UK
As we ride the post-pandemic wave of hyper-growth in the e-commerce industry, retailers are faced with a whole new set of challenges this peak season. From labor shortages, supply chain disruptions and...
- Robert Gilbreath
While the holiday season is a great time to treat your loyal customers to discounts, exclusive offers and promotions, it’s also the perfect time to attract new customers! 37% of consumers say they...
- Anieta Van Seters
What does ‘loyalty’ really mean for modern consumers? What are the key factors that attract and retain customers during peak season – and beyond?
Those are the questions our panelists...
- Andrew Busby
- Chloë Thomas
- Sara Arthrell
- Ryan Powell
- Faye Oakenfull
As we head into the second half of 2022, merchants must develop a game plan to overcome supply chain challenges and capitalize on customer demand, all while prepping for peak season.
These next few...
- Nicole Fletcher
The majority of US businesses (58%) chose not to adopt any new sales channels ahead of the holiday season, despite consumers increasingly experimenting with a range of new channels for discovery and purchase....
- Serena Bury
An opportunity to debate, discuss and offer advice on the biggest challenges brands faced last year and how to overcome them in the current landscape.
Key themes:
1. Increased costs
2. Inventory shortages...
- Nicole Leinbach
- Chloë Thomas
- Jill Liliedahl
- Mark Elward
- Dan Nephew
- Brian Finks
- Rupert Cross
The ever-evolving demand for new services and better shopping experiences means that customers now expect personalization throughout their interactions with a retailer. Covering multiple, personalized...
- Douglas Franklin
- William Keegan
**One lucky attendee to this session will win a free yeti cooler!**
While discounting and advertising to attract traffic and attention to your brand may be your first place you want to focus, it’s...
- Ian Zwit
An opportunity to debate, discuss and offer advice on the biggest challenges brands faced last year and how to overcome them in the current landscape.
Key themes:
1.Increased costs
2. Inventory...
- Nicole Leinbach
- Chloë Thomas
- Jill Liliedahl
- Mark Elward
- Dan Nephew
- Brian Finks
- Rupert Cross
Take a look under the hood of highly successful e-commerce brands and experts to find out what key technologies they are using to power growth and how they plan to overcome some of the key challenges...
- Caroline Baldwin
- James Ewens
- Trevor Martin
- Christine Russo
- Chloë Thomas
- Bruce Wright
- William Keegan
- Mollie Woolnough‑Rai
- Rupert Cross
- Ken Fike
- Sean Hanvey
- Aisling Browne
- Caitlin Teed
The ever-evolving demand for new services and better shopping experiences means that customers now expect personalization throughout their interactions with a retailer. Covering multiple, personalized...
- Douglas Franklin
- William Keegan
The majority of US businesses (58%) chose not to adopt any new sales channels ahead of the holiday season, despite consumers increasingly experimenting with a range of new channels for discovery and purchase....
- Pat Tully
As we ride the post-pandemic wave of hyper-growth in the e-commerce industry, retailers are faced with a whole new set of challenges this peak season. From labor shortages, supply chain disruptions and...
- Robert Gilbreath
While the holiday season is a great time to treat your loyal customers to discounts, exclusive offers and promotions, it’s also the perfect time to attract new customers! 37% of consumers...
- Anieta Van Seters
As we head into the second half of 2022, merchants must develop a game plan to overcome supply chain challenges and capitalize on customer demand, all while prepping for peak season.
These next few...
- Nicole Fletcher
What does ‘loyalty’ really mean for modern consumers? What are the key factors that attract and retain customers during peak season – and beyond?
Those are the questions our panelists...
- Andrew Busby
- Chloë Thomas
- Sara Arthrell
- Ryan Powell
- Faye Oakenfull
**One lucky attendee to this session will win a free yeti cooler!**
While discounting and advertising to attract traffic and attention to your brand may be your first place you want to focus, it’s...
- Ian Zwit