Date Sep 22 · 1:00 AM - 3:00 PM PDT

The holiday season is a stressful time for retailers, especially when you throw in shipping delays, increased costs, and labor shortages. In fact, according to our research over 50% of retailers felt overwhelmed by online demand last holiday season and for many, it resulted in a nosedive in customer satisfaction. 


That’s why we’ve decided to host our first Peak Season Summit, a virtual “holiday readiness” event to help you handle increased demand without breaking a sweat. 


Based on findings we’ve identified as being the biggest concerns for merchants this year, we’ve programmed a full day of industry expert-led sessions, panels and break out rooms to make sure you can avoid holiday season setbacks and keep customers loyal all year round.

 

Our event will feature experts from across the globe, and we've structured the day so you can attend any session regardless of your time zone! Registering here gets you acces to both the US and the UK content tracks.  

SPEAKERS
Avatar of Andrew Busby AB
Andrew Busby
Global Industry Leader Retail
Software AG
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Avatar of Nicole Leinbach NL
Nicole Leinbach
Founder
Retail Minded
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Avatar of Chloë Thomas CT
Chloë Thomas
Podcast Host and Author
eCommerce MasterPlan
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Avatar of Caroline Baldwin CB
Caroline Baldwin
Editor
Essential Retail
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Avatar of Sara Arthrell SA
Sara Arthrell
CMO
Brightpearl by Sage
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Avatar of Jill Liliedahl JL
Jill Liliedahl
Vice President of Revenue
Inventory Planner
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Avatar of Mark Elward ME
Mark Elward
Chief Commercial Officer
Huboo
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Avatar of Dan Nephew DN
Dan Nephew
Sr. Director, Enterprise Systems
Lovepop
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Avatar of James Ewens JE
James Ewens
Head Of Ecommerce
Furniturebox
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Avatar of Brian Finks BF
Brian Finks
Sr. Channel Sales Manager
SPS Commerce
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Avatar of Ryan Powell RP
Ryan Powell
SVP eCommerce
Ryder Ecommerce by Whiplash
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Avatar of Douglas Franklin DF
Douglas Franklin
CEO
Penny Black
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Avatar of Trevor Martin TM
Trevor Martin
Vice President, Operations
Snow
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Avatar of Ian Zwit IZ
Ian Zwit
Sales Executive
Avalara
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Avatar of Robert Gilbreath RG
Robert Gilbreath
Vice President/General Manager
ShipStation
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Avatar of Faye Oakenfull FO
Faye Oakenfull
Partner Marketing Manager
Yotpo
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Avatar of Anieta Van Seters AV
Anieta Van Seters
Merchant Success Manager
Shopify
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Avatar of Nicole Fletcher NF
Nicole Fletcher
Ecommerce Growth Expert
Wayflyer
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Avatar of Pat Tully PT
Pat Tully
Senior Content Manager
Pimberly
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Avatar of Serena Bury SB
Serena Bury
Partner Marketing Manager
Pimberly
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Avatar of Christine Russo CR
Christine Russo
Founder
Retail Creative
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Avatar of Chloë Thomas CT
Chloë Thomas
Moderator
eCommerce MasterPlan
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Avatar of Bruce Wright BW
Bruce Wright
VP Sales and Partnerships
Pimberly
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Avatar of William Keegan WK
William Keegan
Business Development Manager
Nosto
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MW
Mollie Woolnough‑Rai
Senior Marketing Manage
Penny Black
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Avatar of Rupert Cross RC
Rupert Cross
CEO
5874 Commerce
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Avatar of Ken Fike KF
Ken Fike
Manager of Strategic Partnerships
Auctane
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Avatar of Sean Hanvey SH
Sean Hanvey
Partner Manager
Wayflyer
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Avatar of Aisling Browne AB
Aisling Browne
Partner Manager
Wayflyer
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Avatar of Caitlin Teed CT
Caitlin Teed
Partnerships Manager
Ryder Ecommerce by Whiplash
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AGENDA
  • All Tracks
  • US
  • UK
8:00 AM - 8:30 AM UTC
Delivering the Goods: Holiday Shipping Best Practices

As we ride the post-pandemic wave of hyper-growth in the e-commerce industry, retailers are faced with a whole new set of challenges this peak season. From labor shortages, supply chain disruptions and...

  • Robert Gilbreath
8:30 AM - 9:00 AM UTC
Standing Out: Attracting New Customers and Differentiating Your Shopify Store This Peak Season

While the holiday season is a great time to treat your loyal customers to discounts, exclusive offers and promotions, it’s also the perfect time to attract new customers! 37% of consumers say they...

  • Anieta Van Seters
9:00 AM - 10:00 AM UTC
The Secrets to Keeping Customers Loyal During a High-pressure Peak Season

What does ‘loyalty’ really mean for modern consumers? What are the key factors that attract and retain customers during peak season – and beyond?


Those are the questions our panelists...

  • Andrew Busby
  • Chloë Thomas
  • Sara Arthrell
  • Ryan Powell
  • Faye Oakenfull
10:00 AM - 10:30 AM UTC
Funding for the Future: Inventory Funding Strategies for Resilience

As we head into the second half of 2022, merchants must develop a game plan to overcome supply chain challenges and capitalize on customer demand, all while prepping for peak season.

 

These next few...

  • Nicole Fletcher
10:30 AM - 11:00 AM UTC
Multi-channel Myth Busting: Ditch Your Fear and Seize The Opportunity This Holiday Season

The majority of US businesses (58%) chose not to adopt any new sales channels ahead of the holiday season, despite consumers increasingly experimenting with a range of new channels for discovery and purchase....

  • Serena Bury
11:00 AM - 12:00 PM UTC
BREAK
    12:00 PM - 1:00 PM UTC
    Top 10 Holiday Season Setbacks (And How To Avoid Them)

    An opportunity to debate, discuss and offer advice on the biggest challenges brands faced last year and how to overcome them in the current landscape.


    Key themes:

     

    1. Increased costs
    2. Inventory shortages...

    • Nicole Leinbach
    • Chloë Thomas
    • Jill Liliedahl
    • Mark Elward
    • Dan Nephew
    • Brian Finks
    • Rupert Cross
    1:00 PM - 1:30 PM UTC
    Getting Personal: How To Optimize Customer Experience

    The ever-evolving demand for new services and better shopping experiences means that customers now expect personalization throughout their interactions with a retailer. Covering multiple, personalized...

    • Douglas Franklin
    • William Keegan
    1:30 PM - 2:05 PM UTC
    Must-Know Retail Tax Tips For the Festive Season

    **One lucky attendee to this session will win a free yeti cooler!**

     

    While discounting and advertising to attract traffic and attention to your brand may be your first place you want to focus, it’s...

    • Ian Zwit
    2:00 PM - 2:55 PM UTC
    Top 10 Holiday Season Setbacks (And How To Avoid Them)

    An opportunity to debate, discuss and offer advice on the biggest challenges brands faced last year and how to overcome them in the current landscape.


    Key themes:

     

    1.Increased costs
    2. Inventory...

    • Nicole Leinbach
    • Chloë Thomas
    • Jill Liliedahl
    • Mark Elward
    • Dan Nephew
    • Brian Finks
    • Rupert Cross
    2:05 PM - 2:55 PM UTC
    BREAK
      2:55 PM - 3:30 PM UTC
      Lightning 50 Merchant Panel

      Take a look under the hood of highly successful e-commerce brands and experts to find out what key technologies they are using to power growth and how they plan to overcome some of the key challenges...

      • Caroline Baldwin
      • James Ewens
      • Trevor Martin
      • Christine Russo
      3:30 PM - 4:00 PM UTC
      LIVE Q&A
      • Chloë Thomas
      • Bruce Wright
      • William Keegan
      • Mollie Woolnough‑Rai
      • Rupert Cross
      • Ken Fike
      • Sean Hanvey
      • Aisling Browne
      • Caitlin Teed
      4:00 PM - 4:30 PM UTC
      Getting Personal: Optimize Your Customers’ Online Experience

      The ever-evolving demand for new services and better shopping experiences means that customers now expect personalization throughout their interactions with a retailer. Covering multiple, personalized...

      • Douglas Franklin
      • William Keegan
      4:30 PM - 5:00 PM UTC
      Multi-channel Myth Busting: Ditch Your Fear and Seize The Opportunity This Holiday Season

      The majority of US businesses (58%) chose not to adopt any new sales channels ahead of the holiday season, despite consumers increasingly experimenting with a range of new channels for discovery and purchase....

      • Pat Tully
      5:00 PM - 6:00 PM UTC
      BREAK
        6:00 PM - 6:30 PM UTC
        Delivering the Goods: Holiday Shipping Best Practice

        As we ride the post-pandemic wave of hyper-growth in the e-commerce industry, retailers are faced with a whole new set of challenges this peak season. From labor shortages, supply chain disruptions and...

        • Robert Gilbreath
        6:30 PM - 7:00 PM UTC
        Standing Out: Attracting New Customers and Differentiating Your Shopify Store This Peak Season

         

        While the holiday season is a great time to treat your loyal customers to discounts, exclusive offers and promotions, it’s also the perfect time to attract new customers! 37% of consumers...

        • Anieta Van Seters
        7:00 PM - 7:30 PM UTC
        Funding for the Future: Inventory Funding Strategies for Resilience

        As we head into the second half of 2022, merchants must develop a game plan to overcome supply chain challenges and capitalize on customer demand, all while prepping for peak season.

         

        These next few...

        • Nicole Fletcher
        7:30 PM - 8:30 PM UTC
        The Secrets to Keeping Customers Loyal During a High-pressure Peak Season

        What does ‘loyalty’ really mean for modern consumers? What are the key factors that attract and retain customers during peak season – and beyond?


        Those are the questions our panelists...

        • Andrew Busby
        • Chloë Thomas
        • Sara Arthrell
        • Ryan Powell
        • Faye Oakenfull
        8:30 PM - 9:03 PM UTC
        Must-Know Retail Tax Tips For the Festive Season

        **One lucky attendee to this session will win a free yeti cooler!**

         

        While discounting and advertising to attract traffic and attention to your brand may be your first place you want to focus, it’s...

        • Ian Zwit
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